Last Updated: May 13, 2026

Thank you for shopping with Lagaidim Store.
We aim to provide high-quality products and a smooth shopping experience for all customers.

This Return and Refund Policy explains the conditions, process, and eligibility for returns, exchanges, and refunds for purchases made through our online and offline store.

1. Return Eligibility

In accordance with applicable consumer protection practices and laws in Nepal, customers may request a return, replacement, or refund under eligible circumstances.

Returns may be accepted if:

• The item received is defective or damaged
• The wrong product was delivered
• The product significantly differs from the description
• The product has missing items or accessories
• The request is made within the eligible return period

To qualify for a return:

• The product must be unused and in original condition
• Original packaging, tags, seals, and accessories must be intact
• Proof of purchase such as invoice, order confirmation, VAT/PAN bill, or receipt must be provided

2. Return Timeframe

Customers are generally advised to request returns within 7 days of receiving the product.

Some products or promotional campaigns may have different return periods depending on the nature of the item or sale conditions.

Requests made after the eligible return period may not be accepted.

3. Non-Returnable and Non-Refundable Items

For hygiene, safety, and product integrity reasons, the following items may not be eligible for return or refund unless they arrive damaged or defective:

• Opened or used perfumes
• Personal care or cosmetic items
• Products with broken seals
• Customized or personalized products
• Clearance or sale items marked as non-returnable
• Gift cards or promotional items
• Products damaged due to misuse or improper handling by customers

We reserve the right to reject returns that do not meet return eligibility requirements.

4. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A defective item
• An incorrect product
• A missing item

please contact us as soon as possible with:

• Order details
• Clear photos or videos of the issue
• Proof of purchase

Eligible claims may qualify for:

• Replacement
• Exchange
• Store credit
• Full or partial refund

depending on product availability and verification results.

5. Change of Mind Returns

Due to the nature of perfumes and personal care products, returns based solely on personal preference, fragrance expectations, or change of mind may not always be accepted.

Examples include:

• Disliking the fragrance after purchase
• Ordering the wrong variant by mistake
• Preference changes after delivery

Exceptions may be considered at our discretion for unopened and unused products.

6. Return Inspection and Approval

All returned products are subject to inspection and verification by our team.

Refunds or exchanges will only be approved if:

• Return conditions are satisfied
• The product matches the reported issue
• No misuse, tampering, or unauthorized damage is identified

We reserve the right to deny requests that fail inspection.

7. Refund Process

Approved refunds are generally processed through the original payment method whenever possible.

Refund processing time may vary depending on:

• Payment provider
• Banking systems
• Mobile wallet services
• Verification requirements

Most refunds are processed within 7 business days after approval.

Shipping charges, service fees, COD charges, packaging fees, or transaction fees may be non-refundable unless the issue was caused by us.

8. Exchange Policy

Eligible products may be exchanged for:

• The same product
• A replacement item
• Another available product of equal value

depending on stock availability.

Additional charges may apply for higher-value replacement products.

9. Return Shipping

Depending on the situation:

• Customers may be responsible for return shipping costs
• Return shipping may be covered by Lagaidim Store for verified damaged, defective, or incorrect products

We may provide return instructions before accepting returned items.

10. Failed Delivery, Refused Orders, and Unreceived Packages

Customers are responsible for accepting deliveries within the agreed delivery timeframe and providing accurate delivery information.

If an order is returned due to reasons including but not limited to:

• Customer being unavailable
• Incorrect address or contact details
• Refusal to accept the package
• Failure to respond to delivery attempts
• Failure to collect the package from the courier

the customer may be responsible for charges including:

• Original delivery fee
• Return shipping fee
• Packaging and handling fee
• Additional courier or processing charges where applicable

For prepaid or partially prepaid orders:

• Refunds will only be processed after deducting applicable delivery, return, packaging, transaction, and handling fees.
• If the prepaid amount does not fully cover these charges, the customer may be required to pay the remaining balance before any future orders or services are processed.
• If there is any remaining refundable balance after deductions, the remaining amount will be refunded through the original payment method or another approved method.

Lagaidim Store reserves the right to refuse future Cash on Delivery (COD) orders from customers with repeated failed deliveries or refused packages.

11. Consumer Rights

Nothing in this policy limits rights available under applicable laws of Nepal, including protections under the Consumer Protection Act 2075.

Customers may have legal rights regarding defective products, misleading descriptions, or unfair business practices.

12. Important Customer Recommendations

We strongly recommend customers:

• Inspect products immediately upon delivery
• Keep invoices, receipts, VAT/PAN bills, and order confirmations
• Record unboxing videos for expensive or sensitive products
• Contact us promptly regarding any issues

Delayed reporting may affect eligibility for returns or claims.

13. Policy Updates

We reserve the right to modify or update this Return and Refund Policy at any time without prior notice.

Updated versions will be published on this page with the revised effective date.

14. Contact Information

For return, refund, or exchange requests, please contact:

Lagaidim Store

Email: hello@lagaidim.com
Phone: +977-9741827259
Location: Kathmandu, Nepal